Imprint

Provider HSH Nordbank AG
Gerhart-Hauptmann-Platz 50
20095 Hamburg
Germany

HSH Nordbank AG
Martensdamm 6
24103 Kiel
Germany
Mailing address HSH Nordbank AG
20079 Hamburg
Germany
Phone: +49 40-33 33-0
Fax: +49 40-33 33-340 01

HSH Nordbank AG
Postfach 1122
24100 Kiel
Germany
Phone: +49 431-900-01
Fax: +49 431-900-340 02

E-Mail: info@hsh-nordbank.com
Legal form Aktiengesellschaft deutschen Rechts
Authorized representatives Stefan Ermisch (Chairman of the Management Board)
Oliver Gatzke (Member of the Management Board)
Ulrik Lackschewitz (Member of the Management Board)
Torsten Temp (Member of the Management Board)
Person with responsibility as laid down in § 55 (2) Rundfunkstaatsvertrag Mirko Wollrab
Head of Communications
HSH Nordbank AG
20095 Hamburg
Germany
Commercial register Hamburg jurisdiction HRB 87366
Kiel jurisdiction HRB 6127 KI
Supervisory authority European Central Bank
Sonnemannstrasse 22
60314 Frankfurt am Main
Germany

Bundesanstalt für Finanzdienstleistungsaufsicht
Graurheindorfer Strasse 108
53117 Bonn
Germany
and
Marie-Curie-Str. 24-28
60439 Frankfurt am Main
Germany
VAT identification number DE 813 725 193
FATCA (GIIN) 227QZM.00000.LE.276
Bank Code 210 500 00
BIC / Swift-Code HSHNDEHH
Register of insurance intermediaries www.vermittlerregister.info

Register-Nr. D-07PI-NF2Q3-12 und D-X7M6-RMLWA-31

Permission according to § 34 d sec. 1 Gewerbeordnung (insurance intermediary), granted by:
Hamburg Chamber of Commerce
Adolphsplatz 1
20457 Hamburg
Germany

Chamber of Industry and Commerce in Kiel
Bergstr. 2
24103 Kiel
Germany
Out-of-court dispute resolution In the event of disputes with the HSH Nordbank AG, consumers have the option of calling the services of the Ombudsman for public-sector banks. If the subject of a dispute falls under German payment services law, customers who are not consumers may also call on the Ombudsman for public-sector banks.

A complaint must be submitted in text form to

Bundesverband öffentlicher Banken Deutschlands
Kundenbeschwerdestelle
Postfach 11 02 72
D-10832 Berlin
E-Mail: ombudsmann@voeb-kbs.de
Internet: www.voeb.de.

Details may be found in the “Verfahrensordnung für die Schlichtung von Kundenbeschwerden im Bereich des Bundesverbandes Öffentlicher Banken Deutschlands (VÖB)“ (procedural rules available only in German), which may be ordered on request or can be downloaded from the internet at www.voeb.de.

HSH Nordbank AG participates in the consumer complaint system of this approved consumer dispute resolution scheme.

The European Commission has set up an online dispute resolution platform (ODR platform). This ODR platform can only be used for out-of-court resolutions of disputes arising of purchase and services contracts concluded online.
The ODR platform is accessible via the following link:
http://ec.europa.eu/consumers/odr/

In the case of alleged breaches

  • of the Payment Services Supervision Act (Zahlungsdiensteaufsichtsgesetz),
  • of Sections 675c to 676c of the German Civil Code (BGB) or
  • Article 248 of the Introductory Act to the German Civil Code,
a complaint may additionally be submitted in writing to the Bundesanstalt für Finanzdienstleistungsaufsicht.

Address:

Bundesanstalt für Finanzdienstleistungsaufsicht
Graurheindorfer Str. 108
53117 Bonn
Germany
and
Marie-Curie-Str. 24 – 28
60439 Frankfurt am Main
Germany